This course provides the knowledge needed to work in a range of different environments in a customer service role. You will develop an understanding of the principles and practices of providing an effective service, including customer retention and resolving complaints. You will also discover how customer service delivery affects customer expectations.
The course contains seven units:
1. The customer service environment
2. Principles of Business
3. Resolving customers’ problems and complaints
4. Understanding customers and customer retention
Entry Requirements: Level 2 English
Format of Course Materials: Paper-based
Assignments: Seven written assignments
Exams: None
Prison Support Requirements: Support completion and submission of assignments
Tutor Support: Yes
What’s Next? Any of PET’s other Level 3 Management courses
Find Out More: From NCC directly here
© Prisoners' Education Trust 2026