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On this page you’ll find answers to some of our frequently asked questions, as well as our Contact Us form.

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An issue that affects supporter data – read information about an issue that occurred in August 2026 and affects supporter data. Learn what data was involved and who to contact if you have a question.

If you’re a prison staff member and want to help someone in prison apply for a PET distance learning course, visit our support page.

If you’re the family or friend of someone in prison and want to help them to apply, you can find more information here.

Your donation, whatever the size, can give someone in prison the chance to turn their life around.

Make a one-off donation, set up a regular payment, or pay in your fundraising money on our Donate page.

In your community, at work or at school – there are lots of way to fundraise for PET. Find them on our Fundraise page.

We couldn’t help so many people in prison without our brilliant volunteers. From supporting our teams to helping out at events, there are lots of ways you can use your time and talents to help PET. Find them on our volunteer page.

At PET we do not offer work placements or volunteering opportunities in prison education teams. You can find more information on prison teaching here.

Education in public sector prisons in England is delivered by three organisations, NovusPeople Plus and Milton Keynes College. Prison teachers are employed by these organisations, rather than by prisons or the Ministry of Justice. All of them carry out their recruitment independently.

In private prisons, education is sometimes delivered by the prison provider. The biggest providers of private prisons are Sodexo, G4S and Serco.

Sharing your story of studying in prison can help us build support for prison education, encourage other people in prison to apply to PET, and inform our supporters about the positive impact of education in prison. Find out how to share your story here.

Our website is a good starting point for many research questions we receive. You can find out about our policy work here and the impact of distance learning here.

For facts about the prison system take a look at the Prison Reform Trust’s Bromley Briefings.

If you can’t find the answer to your question, please contact our policy team. We ask you to bear in mind that, as a small charity, we are unable to answer every research query we get and may not get back to you immediately.

You can find out how to contact our communications team with your press enquiries on our press and media page.

We try to ensure that the support we offer at PET is always of a high standard. However occasionally we might fall short. If something is not right or appropriate you have the right to make a complaint.

If you would like to make a complaint, or if you have any concerns, please read PET’s complaints policy and fill in the Contact Us form below –  choose “Complaints and feedback” in the “Type of enquiry” box.

We are always pleased to receive your comments about our work. It is useful for us to know when we have done a good job, but more importantly to understand where we can improve.

If you have feedback, thoughts or suggestions about our work, please fill in the Contact Us form below – choose “Complaints and feedback” in the “Type of enquiry” box.

If you have a prison staff account but have forgotten your password, you can reset it here.


Haven’t found the answer?

Complete our Contact Us form and we’ll get back to you as soon as possible.

Alternatively you can call us on: 020 3752 5680

Or write to us at: Prisoners’ Education Trust, The Foundry, 17 Oval Way, London SE11 5RR

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