Certificate in Principles of Management

Suitable for those looking to improve their managerial skills or who are new to the area entirely, this course covers all the basic elements of management. Through a series of written assessments, you will study people management, leadership, improving performance, equality, diversity and inclusion in the workplace, resolving customer complaints, and monitoring customer interactions. Throughout the course, you will use your newfound knowledge to analyse data and understand different approaches.

The course contains seven units:

  1. Principles of people management
  2. Principles of business
  3. Principles of leadership and management
  4. Understand how to improve business performance
  5. Understand equality, diversity and inclusion in the workplace
  6. Understand how to resolve customers’ problems and complaints
  7. Understand how to monitor customer service interactions and feedback.

Entry Requirements: Level 2 English

Format of Course Materials: Paper-based

Assignments: Seven written assignments

Exams: None

Prison Support Requirements: Support completion and submission of assignments

Tutor Support: Yes

What’s next?: CMI Level 5 Certificate in Management and Leadership (NEC)

Find out More: On NCC’s website here

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