Suitable for those looking to improve their managerial skills or who are new to the area entirely, this course covers all the basic elements of management. Through a series of written assessments, you will study people management, leadership, improving performance, equality, diversity and inclusion in the workplace, resolving customer complaints, and monitoring customer interactions. Throughout the course, you will use your newfound knowledge to analyse data and understand different approaches.
The course contains seven units:
Entry Requirements: Level 2 English
Format of Course Materials: Paper-based
Assignments: Seven written assignments
Exams: None
Prison Support Requirements: Support completion and submission of assignments
Tutor Support: Yes
What’s next?: CMI Level 5 Certificate in Management and Leadership (NEC)
Find out More: On NCC’s website here
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